Strategi Knowledge Management Untuk Meningkatkan Pengetahuan Berdasarkan Knowledge-Based Organizational Model

Abstract

Abstrak: Strategi manajemen pengetahuan sangat dibutuhkan saat ini, disebabkan tingginya
persaingan pada perusahaan telekomunikasi membuat perusahaan harus meningkatkan aset
perusahaan salah satunya adalah sumber daya manusia. Dalam studi sebelumnya telah
disampaikan pada Strategic Knowledge Management: In Search Of A Knowledge-Based
Organizational Model, dengan studi kasus pada salah satu perusahaan besar di negara Brazil.
Strategi knowledge management dibutuhkan tidak hanya selama pembangunan knowledge
management, tetapi juga saat knowledge management telah diterapkan. Hal ini dikarenakan
perkembangan teknologi saat ini berkembang sangat pesat dan signifikan. Strategi yang dibuat
10 tahun lalu berbeda dengan perencanaan strategi 10 tahun kedepan. Dalam penelitian ini
knowledge-based organizational model digunakan sebagai pencarian solusi dalam penerapan
strategi knowledge management supaya menyelesaikan permasalahan yang dihadapi karyawan
saat ini. Sebelum mengimplementasikan knowledge-based organizational model maka
diperlukan pengukuran terlebih dahulu berkaitan dengan mutu maupun kualitas sumber daya
manusia yang ada pada PT Telekomunikasi Indonesia Indonesia Jakarta menggunakan skala
linkert dan pengujian mutu management sumber daya manusia dengan penggabungan
pendekatan knowledge management serta ISO 9000 dan EFQM

Kata Kunci: knowledge-based, manajemen pengetahuan, strategi manajemen pengetahuan

Abstract: Knowledge management strategy is needed at this time, due to the high competition
in the telecommunications company made the company should be increase the assets of the
company one of them is human resources. In a previous study was submitted to the Strategic
Knowledge Management: In Search Of A Knowledge-Based Organizational Model, with a case
study on one of the major companies in the country of Brazil. Knowledge management
strategies are needed not only for the development of knowledge management, but also when
knowledge management have been applied. This is because the development of technology is
currently growing very fast and significant. The strategy were made 10 years ago is different
from 10 years of strategic planning. In this study, knowledge-based organization model is used as the search for solutions in the application of knowledge management strategies in order to
resolve the problems facing today's employees. Before implementing knowledge-based
organizational model of the measurement required in advance related to the quality and the
quality of human resources at PT Telekomunikasi Indonesia Indonesia Jakarta using linkert
scale and quality testing management of human resources with the incorporation approach
knowledge management as well as ISO 9000 and EFQM

Keywords : knowledge-based, knowledge management, knowledge management strategy.