KOMPETENSI DALAM PERSPEKTIF PENYELENGGARAN PELAYANAN AKTE KELAHIRAN DI KABUPATEN BOGOR

Abstrak

The phenomenon that was raised as a research problem was the quality of Birth Certificate services organized by the Population and Civil Registry Office of Bogor Regency and its correlation with competence. The research was carried out according to the positivist paradigm (quantitative study). The population of this research is residents who have taken care of birth certificates and residents who are currently taking care of birth certificates at the Department of Population and Civil Registry of Bogor Regency. The community members are located in RW areas in 47 villages in Ciomas District, Ciawi District, Parung District, and Citeureup District. The research sample of 386 respondents was taken from a population of 1,115 people using the simple random sampling technique.  Analysis of the data using SEM (Structural Equation Models Analysis) and Frequency Distribution Analysis. The results of the study are as follows: The magnitude of the influence of Competence on the Quality of Birth Certificate Services is determined by tangible, reliability, responsiveness, assurance, and empathy. The magnitude of this influence reaches 0.543, which is considered less strong, positive, and significant. The existence of such an influence proves that between Competence and Quality of Birth Certificate Services there is a causal relationship (cause and effect) which means: if Competence is increased or increased, then the increase is followed by an increase in the quality of birth certificate services. Thus, the quality of birth certificate services provided by the Department of Population and Civil Registry of Bogor Regency can be improved by improving, improving, or optimizing 15 indicators of competence.