Jurnal Administrasi Kantor (JAK) merupakan jurnal ilmiah yang diterbitkan oleh Universitas Bina Insani. Jurnal ini berisi tentang karya ilmiah hasil penelitian yang bertemakan: Manajemen Strategi, Manajemen Bisnis, Manajemen Perbankan, Manajemen Lingkungan, Manajemen Pemasaran, Manajemen SDM, Manajemen Operasional, Manajemen Keuangan, Ekonomi Makro dan Mikro, Kesekretarisan, Komunikasi, Humas, Bahasa Indonesia, Bahasa Asing, dan Administrasi Kantor. Media komunikasi ilmiah diterbitkan dua kali setahun (Juni dan Desember). P-ISSN: 2337-6694 pertama kali terbit Februari 2013 dan E-ISSN: 2527-9769 pertama kali terbit secara online sejak Juni 2016.
Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani
Implementasi Penanganan Surat Masuk dan Keluar Berbasis Digital Menggunakan Aplikasi E-Surat terhadap Efektivitas Administrasi di Dinas Lingkungan Hidup Kabupaten Gianyar
This study aims to analyze the digital-based incoming and outgoing mail handling process using the E-Surat application and identify the obstacles encountered in its implementation on administrative effectiveness at the Environmental Agency of Gianyar Regency. The research employed a descriptive-analytical qualitative approach with six informants purposively selected from three management levels. Data were collected through observation, in-depth interviews, and documentation during August 2024. The findings revealed that the digital mail handling process has been conducted through a structured mechanism involving the Secretariat, Leadership, and Target Divisions, yielding positive impacts such as increased disposition speed, ease of archive retrieval, and archiving efficiency. However, the system's effectiveness remains suboptimal due to inaccurate tracking and notification features, hybrid print-sign-scan procedures, the absence of Digital Signature policy, the obligation to manage two parallel systems (E-Surat and Srikandi), server instability, and limited human resource competency. This study recommends strengthening digital signature policies, system integration, technological infrastructure enhancement, and sustainable human resource capacity development. Keywords: E-Surat, administrative effectiveness, incoming mail, outgoing mail, digitalization
Hak Cipta (c) 2026 Ni Wayan Eva Lia Putri, Gede Pradiva Adiningrat, Putu Eka Suryadana
ANALISIS LAPORAN KEUANGAN UNTUK MENGUKUR TINGKAT KESEHATAN KEUANGAN KSP DUTA SEJAHTERA PERIODE 2022–2025
The primary focus of this study is to evaluate the financial health of KSP Duta Sejahtera during the 2022–2025 period in accordance with Minister of Cooperatives and Small and Medium Enterprises Regulation No. 14/Per/M.KUKM/XII/2009. This study employs a quantitative descriptive method with a case study approach on KSP Duta Sejahtera for the years 2022–2025 based on Ministerial Regulation No. 14/Per/M.KUKM/XII/2009. The data used consists of the cooperative’s financial statements obtained from the cooperative’s official website and analyzed through seven aspects of cooperative health assessment: capital, quality of productive assets, management, efficiency, liquidity, independence and growth, and the cooperative’s identity. The analysis results show that KSP Duta Sejahtera achieved an average health score of 71.81, earning the rating “Fairly Healthy.” The aspects of capital, management, quality of productive assets, and cooperative identity are in good condition, while the aspects of efficiency, liquidity, and self-reliance and growth still need improvement so that the cooperative’s health level can advance to the “healthy” category.
Hak Cipta (c) 2026 Khairani Alawiyah Matondang, Muhammad Abdi, Fahmi Apriyansyah Siregar, Runggu Sihombing
Analisis Rasio Profitabilitas untuk Mengukur Kinerja Keuangan PT WEHA Transportasi Indonesia Tbk Periode 2023-2025
The growth of the transportation sector in Indonesia provides opportunities for companies such as PT WEHA Transportasi Indonesia Tbk. However, financial performance needs to be evaluated periodically given indications of declining net profit amidst increasing sales. This study was conducted with the aim of determining the company’s financial performance based on the level of effectiveness in generating profits through profitability ratio analysis. The research method applied was descriptive quantitative with financial report data for the period 2023–2025 sourced from the Indonesia Stock Exchange, then analyzed using the Net Profit Margin (NPM), Return on Assets (ROA), and Return on Equity (ROE) ratios, and compared with the average land passenger transportation industry. The results showed that all three ratios have decreased consistently each year, indicating the company is in a growth trap phase due to swelling operational costs that are accelerating faster than sales growth. The company’s NPM and ROA were above the industry average throughout the period and are categorized as good, while ROE was categorized as good in 2023 and 2024 but less good in 2025 because it was below the industry average. It was concluded that the company needed to shift from an expansion strategy to operational consolidation through restructuring its capital allocation policy, implementing a moratorium on new fleet capital expenditures, and restructuring routes to restore profitability margins sustainably. Keywords: Financial Performance, Net Profit Margin, Profitability Ratio, Return on Assets, Return on Equity
Hak Cipta (c) 2026 Fajar Dimas, Rama Nugraha Irawan Surayuda
Pengaruh Kemampuan Kerja dan Tunjangan Tambahan Penghasilan Pegawai (TPP) Terhadap Prestasi Kerja Pegawai Pada Kantor Dinas Kependudukan dan Pencatatan Sipil (DUKCAPIL) Kota Solok
Penelitian ini menyelidiki pengaruh Kemampuan Kerja dan Tunjangan Tambahan Penghasilan Pegawai (TPP) terhadap Prestasi Kerja Pegawai pada Kantor Dinas Kependudukan dan Pencatatan Sipil (DUKCAPIL) Kota Solok. Hasil analisis statistik menunjukkan bahwa Tunjangan Tambahan Penghasilan Pegawai (TPP) secara parsial berpengaruh terhadap Prestasi Kerja, seperti yang ditunjukkan oleh uji t, di mana nilai signifikan thitung 3,186 lebih besar dari ttabel 2,030 dengan nilai tingkat signifikan 0,003 < 0,05. Dengan demikian, dapat disimpulkan bahwa Kemampuan Kerja secara signifikan berpengaruh terhadap Prestasi Kerja. Uji T menunjukkan bahwa nilai thitung 5,747 lebih besar daripada t tabel 2,030 dan nilai tingkat signifikansi 0,000 lebih rendah daripada 0,05. Oleh karena itu, dapat disimpulkan bahwa Kemampuan Kerja dan Tunjangan Tambahan Penghasilan Pegawai (TPP) berpengaruh signifikan terhadap Prestasi Kerja di Kantor Dinas Kependudukan dan Pencatatan Sipil (DUKCAPIL) Kota Solok. Uji F menunjukkan bahwa nilai signifikan fhitung 26,329 lebih besar dari ftabel 3,30 dan nilai signifikan yang dihasilkan sebesar 0,000, yang jauh lebih kecil dari a (0,05). Ini juga dapat dilihat dari nilai R Square yang meningkat menjadi 0,606 atau 60,6%, dan variabel tambahan yang tidak dibahas dalam penelitian ini memengaruhi sebagian besar.
Hak Cipta (c) 2026 Esperanza Sianturi, Nurhayati Nurhayati, Seflidiana Roza
Transformasi Digital dalam Manajemen Perkantoran untuk Meningkatkan Efisiensi dan Produktivitas Kerja
Digital transformation has fundamentally changed the office management landscape, shifting conventional administrative practices toward an integrated, flexible, and data-driven work ecosystem. However, despite the accelerated adoption of technology, the human dimension at the center of every work process often receives less attention. This article examines how digital transformation in office management can improve work efficiency and productivity through a human-centered approach. This study uses a qualitative-descriptive approach with secondary data analysis from public sources, including the Ministry of Administrative and Bureaucratic Reform's SPBE Index, the UN E-Government Development Index report, and a literature review of Scopus journals for the 2020-2026 period. The analysis shows that digital transformation in office management contributes to increased process efficiency, data accuracy, and service speed. However, sustainable productivity is only achieved if the technological approach is accompanied by investments in employee digital competencies, adaptive leadership, and an inclusive work culture. A human-centered approach has proven to be a prerequisite for the success of meaningful and sustainable digital transformation. This article contributes to the development of a conceptual framework for humanistic and implementable digital office transformation for public and private organizations in Indonesia. Keywords: digital transformation, office management, work efficiency, productivity, human-centered
PENGEMBANGAN WISATA RELIGI DI DANAU KEMBAR KABUAPTEN SOLOK: ANALISIS POTENSI, TANTANGAN DAN STRATEGI IMPLEMENTASI UNTUK MEWUJUDKAN DESTINASI SPIRITUAL BERKELANJUTAN
Indonesia sebagai negara kepulauan memiliki keanekaragaman suku, bahasa, budaya, dan nilai religius yang menjadi potensi besar dalam pengembangan sektor pariwisata, khususnya wisata religi dan wisata halal. Salah satu wilayah yang memiliki potensi tersebut adalah kawasan Danau Kembar di Kabupaten Solok, Sumatra Barat, yang tidak hanya menawarkan keindahan alam tetapi juga memiliki nilai spiritual yang kuat dalam kehidupan masyarakat Minangkabau. Penelitian ini bertujuan untuk menganalisis potensi, tantangan, serta strategi implementasi pengembangan wisata religi berkelanjutan di kawasan Danau Kembar. Penelitian menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif-eksploratif. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi dengan informan yang terdiri dari pejabat Dinas Pariwisata, tokoh agama, tokoh adat, pengelola wisata, pelaku usaha, masyarakat lokal, serta wisatawan. Analisis data dilakukan menggunakan model Miles dan Huberman yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan, serta didukung analisis SWOT untuk merumuskan strategi pengembangan. Hasil penelitian menunjukkan bahwa Danau Kembar memiliki potensi besar sebagai destinasi wisata religi yang didukung oleh keindahan alam, keberadaan surau dan situs religius, serta kuatnya nilai filosofi masyarakat Minangkabau yang berlandaskan adat basandi syarak, syarak basandi Kitabullah. Pengembangan wisata religi juga membuka peluang ekonomi bagi masyarakat melalui pengembangan UMKM, kuliner halal, dan jasa wisata. Namun demikian, terdapat beberapa tantangan seperti belum adanya perencanaan terpadu wisata religi, keterbatasan infrastruktur pendukung, serta belum optimalnya promosi digital. Oleh karena itu, strategi pengembangan diarahkan pada penyusunan grand design wisata religi, penguatan branding destinasi spiritual, peningkatan kapasitas masyarakat, serta optimalisasi promosi berbasis digital. Dengan pengelolaan yang kolaboratif dan berkelanjutan, Danau Kembar berpotensi menjadi destinasi wisata religi unggulan yang mampu meningkatkan kesejahteraan masyarakat sekaligus melestarikan nilai budaya dan spiritual lokal. Kata kunci: wisata religi, pariwisata halal, wisata berkelanjutan, Danau Kembar, Kabupaten Solok.
Hak Cipta (c) 2026 Arina Sovia, Vera Septaria, Sastria Nofrita, Novera Wandra
Penguatan Brand Image melalui Digital Marketing dalam Mendorong Keputusan Pembelian UMKM Lokal
The rapid growth of digital technology has significantly transformed marketing strategies among MSMEs in Indonesia. Social media and e-commerce platforms are no longer merely promotional tools but also play a crucial role in shaping consumer perceptions of brands. This study aimed to examine the effect of digital marketing on purchase decisions with brand image as a mediating variable among MSMEs. A quantitative approach was employed using a survey of 144 MSME consumers in Purwokerto who had interacted with digital promotions. Data were analyzed using Structural Equation Modeling (SEM). The findings revealed that digital marketing had a positive and significant effect on both brand image and purchase decisions. Furthermore, brand image partially mediated the relationship between digital marketing and purchase decisions, indicating that consumers evaluate brand perceptions before making purchasing decisions. These results highlight the importance of strengthening digital marketing strategies to build a positive brand image and enhance MSME competitiveness in the digital era. Keywords: brand image; digital marketing; MSMEs; purchase decision
Hak Cipta (c) 2026 Raden Roro Gustiani, Asmi Ayuning Hidayah
Pengaruh Kepatuhan K3, Stres Kerja, dan Kompensasi Terhadap Produktivitas Karyawan Pada PT. Saraswanti Anugerah Makmur Tbk Unit Pabrik Medan
This research examines how adherence to Occupational Health and Safety (OHS) standards, work-related stress, and enhancements impact worker productivity at the Medan Fertilizer Factory. These aspects are considered vital in influencing labor productivity. A quantitative approach was adopted, employing a survey method that involved 180 employees who participated as respondents. Data analysis was performed using SPSS version 27, applying multiple linear regression to explore the associations between independent variables (OHS, work stress, compensation) and dependent variables (worker productivity). Findings indicate that adherence to OHS regulations significantly boosts productivity, whereas work-related stress detracts from employee output. Additionally, fair and adequate compensation positively influences productivity levels. There is also a combined effect where compliance with OHS, work stress, and compensation collectively enhance employee productivity. These results highlight the necessity for robust OHS practices, effective stress management strategies, and suitable compensation frameworks to enhance worker productivity at the Medan Fertilizer Factory and other similar businesses. Keywords: Occupational health and safety (OHS), work stress, compensation, and work productivity
Hak Cipta (c) 2026 Donald Frensius Pasaribu, Fauzan Azim, Anita Novialumi, Yenny Lisbeth Siahaan
Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kinerja Guru SMPN di Kecamatan Pauh Duo Kabupaten Solok Selatan
The purpose of this study was to measure and analyze the effect of training and work motivation on the performance of public junior high school teachers in Pauh Duo District, South Solok Regency. This study was conducted on civil servant (PNS) and non-civil servant (PNS) teachers of junior high schools in Pauh Duo District, South Solok Regency. This study used descriptive and causal methods, which consisted of two independent variables (training and motivation) and one dependent variable (performance). Respondents in this study were all civil servant and non-civil servant teachers of junior high schools in Pauh Duo District, South Solok Regency, totaling 60 respondents selected using saturated sampling techniques. The sources used consisted of primary and secondary data collected through observation, literature study (documentation) and questionnaire distribution. The analytical tool used in this study was the SEM (Structural Equation Model) method based on PLS (Partial Least Square). The results showed that training had a positive and significant effect on teacher performance (O = 0.382; T = 3.222; P < 0.05). Work motivation also has a positive and significant effect on teacher performance (O = 0.536; T = 0.330; P < 0.05). Thus, training and work motivation significantly improve teacher performance. Keywords: Training, Work Motivation, Performance.
Hak Cipta (c) 2026 Mandra Adrika Putra, Reviana Novita
Pengaruh Social Commerce di Media Sosial terhadap Persepsi Publik pada Pelanggan MS Glow di Pasuruan
This research seeks to assess how much social commerce activities affect public views on MS Glow products in the Pasuruan area. Progress in digital technology has positioned social commerce as an essential strategy for MS Glow to establish its brand image and boost consumer confidence via reviews, content sharing, and engagements on social media sites. The research employs a quantitative method, involving an online survey of 105 participants chosen by purposive sampling, with data processed through simple linear regression. The results reveal that social commerce exerts a positive and meaningful influence on public perception, featuring a notably strong relationship. However, inconsistencies persist in public views due to discrepancies between promotional materials and actual user experiences, along with slow replies from the brand. As a result, MS Glow is advised to enhance the standard and uniformity of promotional content and speed up responses in online interactions. Keywords: Social Commerce, Public Perception, MS Glow, Social Media, Brand Image.
Hak Cipta (c) 2026 Maulida Rahmanita Putri, Yasmin Kamila, Wardah Laily, Audita Sandra Dinata, Agung Candra Wahyudi, Muhammad Abdullah
Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis persepsi guru terhadap ergonomi ruang guru di SD Negeri Kecamatan Cisoka, serta mengidentifikasi faktor ergonomi tertinggi dan terendah sebagai bahan evaluasi dan benchmarking. Penelitian ini menggunakan pendekatan kuantitatif dengan metode deskriptif. Data primer dikumpulkan dari 50 responden guru melalui kuesioner daring dan dianalisis menggunakan teknik deskriptif persentase serta perhitungan rata-rata (mean). Hasil penelitian menunjukkan bahwa seluruh empat belas indikator ergonomi dinilai dalam kategori “Baik”. Indikator tertinggi adalah kemudahan diskusi, sedangkan indikator terendah adalah ketersediaan colokan listrik. Temuan ini menggambarkan adanya praktik terbaik ergonomi ruang guru di wilayah Cisoka yang mendukung kolaborasi dan kenyamanan kerja. Penelitian ini memberikan kontribusi dalam pengembangan desain ruang guru yang lebih ergonomis di lingkungan pendidikan dasar. Prospek penelitian ke depan dapat diarahkan pada studi komparatif antar wilayah untuk memperkuat model ruang kerja guru yang adaptif dan berkelanjutan.
Hak Cipta (c) 2025 Aliya Restu Anjani, Anas Atallah Baskara
Pressures of the E-Learning Practice in Light of The Spread of Corona Virus in Iraq a Case Study on Faculty in a Number of Iraqi Universities
Abstrak. Penelitian ini bertujuan untuk mengeksplorasi fenomena tekanan fungsional dalam praktik pembelajaran daring (e-learning) serta mengidentifikasi tantangan utama yang dihadapi oleh dosen universitas selama pandemi COVID-19 di Irak. Penelitian ini menggunakan pendekatan analisis deskriptif, dengan teknik pengambilan sampel terarah untuk menjangkau sejumlah universitas di Baghdad. Sebanyak 1.499 dosen universitas menjadi responden, dan 26 butir instrumen disebarkan secara daring melalui platform media sosial. Para peserta menjawab kuesioner yang telah disiapkan. Pengumpulan data dilakukan selama masa lockdown di Irak, yang berlangsung antara Mei hingga September 2020. Hasil survei komprehensif menunjukkan bahwa para pengajar dari berbagai jenjang akademik, jenis kelamin, dan lama masa kerja mengalami tekanan kerja dalam pelaksanaan e-learning. Secara khusus, dosen dengan gelar doktor (Ph.D.) ditemukan menghadapi tingkat tekanan kerja tertinggi, terutama mereka yang memegang jabatan profesor. Kata Kunci: Pembelajaran daring; COVID-19; tantangan pengajaran daring; dampak pandemi; teknologi pendidikan
Peran Pengelolaan Kerja Hybrid di Kantor dan Implikasinya untuk SDG 8
The rapid development of digital technology and the shift in work culture after the pandemic have encouraged organizations to adopt hybrid work as a flexible and sustainable work model. While hybrid work offers benefits such as increased productivity, well-being, and operational efficiency, it also presents challenges related to equity, bias, and performance management. This study aims to analyze how hybrid work is managed within office environments and assess its contribution to achieving SDG 8 on Decent Work and Economic Growth. Using a systematic literature review approach, this research examines academic publications from 2020–2025. The findings indicate that the effectiveness of hybrid work relies significantly on the integration of digital technologies, output-based performance evaluation, and ethical leadership capable of reducing bias and ensuring inclusivity. Beyond improving individual and organizational performance, hybrid work also contributes to broader economic and environmental sustainability through enhanced competitiveness and reduced commuting emissions. Overall, hybrid work can serve as a strategic instrument to promote decent work, fairness, and sustainable economic growth when managed through equitable and human-centered practices. Keywords: Decent Work; Equity; Hybrid Work; Inclusivity; SDG 8
Hak Cipta (c) 2025 Andini Rahmawati, Asri Bariz Kamal, Harmon Chaniago
Relasi Ergonomi Ruang Laboratorium Perkantoran dengan Kenyamanan, Kelelahan, dan Konsentrasi Mahasiswa
This study aimed to analyze the relationship between office laboratory ergonomics and students’ comfort, fatigue, and concentration in a vocational learning environment. The study was based on the importance of ergonomic space design in supporting physical well-being and cognitive performance during computer-based and documentation activities. A quantitative approach with a correlational design was employed, involving fifty second-year students as respondents. Data were collected using a Likert-scale questionnaire and analyzed through validity testing, reliability testing, descriptive statistics, correlation, and simple linear regression. The findings showed that the ergonomic conditions of the laboratory were rated as good and had a positive relationship with comfort and concentration, as well as a negative relationship with fatigue. Regression results indicated that ergonomics significantly influenced comfort by fifty-two percent, fatigue by thirty-four percent, and concentration by forty-eight percent. These results demonstrated that ergonomic design played an essential role in enhancing learning effectiveness and reducing physical and mental strain during laboratory activities.
Hak Cipta (c) 2025 Dima Salsabila Gunawan, Puput Oktaviani, Harmon Chaniago
Pengaruh Profitabilitas, Likuiditas, dan Leverage terhadap Harga Saham Perusahaan Sektor Perikanan
Abstract: This study aims to examine the effect of profitability, liquidity, and leverage on the stock prices of fisheries companies. Profitability is proxied by return on assets (ROA), liquidity by the current ratio, and leverage by the debt-to-asset ratio (DAR). This study used a sample of fisheries companies listed on the Indonesia Stock Exchange from 2021 to 2024. The data were analyzed using multiple linear regression with SPSS 26. This study concluded that profitability and liquidity significantly influence the stock prices of fisheries companies, while leverage does not significantly influence the stock prices of fisheries companies. The results of this study could be different if the same variables were applied to different sectors. Keywords: Stock Price, Leverage, Liquidity, Profitability
Hak Cipta (c) 2025 Huda Aulia Rahman, Ferisanti Ferisanti
Pengaruh Kemampuan Bahasa, Literatur, dan Sumber Daya Akademik Digital dalam Efektivitas Administrasi
This study aims to analyze human resource management in the context of academic digitalization through the variable of global language and literature. The research employs a descriptive mixed-method approach, combining both qualitative and quantitative techniques. Quantitative data are analyzed using AMOS version 28, while qualitative data are obtained through basic and advanced analysis techniques by examining various easily accessible digital literature sources such as the Digital Public Library of America (DPLA), Europeana Digital Library, HathiTrust Digital Library, Internet Archive, and Project MUSE. In addition, the study utilizes several online applications, including Google, Dropbox, Zoom, Skype, Microsoft Teams, and Slack, as well as language learning platforms such as Duolingo and Babbel. The exploration of academic publication digitalization is also conducted through the Directory of Open Access Journals (DOAJ) and other open-access portals. The findings indicate that digitalization has transformed the ways in which global language and literature are produced and utilized within academic settings. There is a positive and significant relationship between global language and literature and digital management in academia. Consequently, universities and schools have become more efficient in managing digital resources. However, the study also highlights concerns that technological advancement may reduce social interaction and diminish appreciation for cultural and literary values, particularly in the field of global language and literature. Keywords: Human resource management, digitalization, academics, language, global literature
Hak Cipta (c) 2025 Ananto Krisna Wardhana, Riris Lestiowati, Kurniawan Utomo, Rachmat Fadly
Manajemen Keuangan: Analisis Likuiditas dan Solvabilitas dalam Meningkatkan Profitabilitas Perusahaan (Studi pada Industri Sub Sektor Makanan dan Minuman Tahun 2016–2020)
The modern era today has created many obstacles that are quite heavy for business actors and are closely related to free trade to continue to innovate in the preparation of what methods will be carried out by the company in order to maintain its survival in the business world. Tight competition and also developments in the economic world in this era of globalization require that every management in a company always think creatively and progressively in order to be able to manage and adapt to changes that may occur in the company quickly and precisely. Therefore, it is very necessary to be implemented so that the company can continue to maintain the continuity of the company's existence in this modern era or the era of globalization. One industry that can survive well and even experience growth and development in modern times like this is the food and beverage industry. Keywords: Financial Management, Liquidity Analysis, Solvency Analysis, Company Profitability, Food and Beverage Industry.
Hak Cipta (c) 2025 Ferisanti Ferisanti, Andri Andri, Syarqon Nazib
Peran Teknologi dalam Meningkatkan Pola Komunikasi dan Dampaknya terhadap Kinerja Pegawai di Kantor Desa Cikole
Perkembangan teknologi informasi dan komunikasi telah membawa perubahan signifikan dalam sistem tata kelola pemerintahan, termasuk pada tingkat desa. Desa Cikole di Kabupaten Bandung Barat menjadi contoh menarik karena mulai mengintegrasikan teknologi komunikasi dalam operasional sehari-hari. Penelitian ini bertujuan untuk mengidentifikasi peran teknologi dalam meningkatkan pola komunikasi antarpegawai serta dampaknya terhadap kinerja mereka. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi langsung dan wawancara mendalam dengan Sekretaris Desa Cikole. Hasil penelitian menunjukkan bahwa pemanfaatan aplikasi seperti WhatsApp, Telegram, Line, Google Drive, serta platform rapat daring seperti Zoom dan Google Meet telah meningkatkan efisiensi komunikasi, mempercepat pengambilan keputusan, dan memperkuat koordinasi internal. Teknologi juga mendukung transparansi pelayanan publik melalui Sistem Informasi Desa (SID) dan aplikasi pengelolaan keuangan desa (Siskeudes). Meskipun demikian, beberapa hambatan seperti keterbatasan jaringan internet dan gangguan teknis masih dihadapi. Penelitian ini menyarankan perlunya peningkatan infrastruktur jaringan serta pelatihan berkelanjutan bagi perangkat desa untuk mengoptimalkan pemanfaatan teknologi. Diharapkan temuan ini dapat menjadi referensi bagi pemerintah desa lain dalam menerapkan teknologi komunikasi untuk meningkatkan kinerja dan kualitas pelayanan publik.
Hak Cipta (c) 2025 Maulida Sifa Yusnita, Regita Gusrianisa
Analisis Layanan Jamsostek Mobile Dan Kepuasan Pengguna Di BPJS Ketenagakerjaan Karanganyar
The Jamsostek Mobile (JMO) application is a digital innovation by BPJS Ketenagakerjaan designed to accelerate service access for participants anytime and anywhere. The purpose of this study is to describe the types of services provided, focusing on the core services available within the JMO application, and to assess user satisfaction levels. The method used is a descriptive quantitative approach, by distributing questionnaires to 100 active JMO users at BPJS Ketenagakerjaan Karanganyar. The data analysis employed multiple linear regression using the End User Computing Satisfaction (EUCS). The study's findings indicate that content, format, ease of use, and timeliness have a positive and significant impact on user satisfaction, whereas accuracy does not show a significant effect. These results highlight the importance of improving the quality of information in certain aspects to support user satisfaction with the JMO digital service. Keywords: BPJS Ketenagakerjaan, EUCS, Jamsostek Mobile, User Satisfaction, Digital Services
Hak Cipta (c) 2025 Anatasya Putri Jaya Dewi, Chairul Huda Atma Dirgatama
Implementasi Prinsip Utama Good Governance pada Penyusunan Laporan Kinerja Instansi Pemerintah di Bapperida Kabupaten Sragen
This research aims to analyze the implementation of the core principles of good governance in the process of preparing the Government Agency Performance Report (LKjIP) at the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Sragen Regency. The principles of good governance examined in this study include accountability, transparency, openness, and the rule of law. This research employs a qualitative method, with data collected through interviews, observations, and documentation. The informants in this study were members of the Planning, Evaluation, and Reporting Team (PEP) WorkingTeam of BAPPERIDA Sragen. The results show that BAPPERIDA Sragen Regency has implemented these principles in the preparation of the LKjIP. Although there are challenges related to the limited capacity of human resources, these constraints do not significantly affect the overall quality of the performance report produced. Keywords: Good Governance, LKjIP, Accountability, Transparency, Openness, Rule of Law
Hak Cipta (c) 2025 Rismauli Widya Ningtyas, Ida Setya Dwi Jayanti
Evaluasi Sistem Administrasi Pengelolaan Mahasiswa Penerima Beasiswa Pemuda Tangguh Dinas Kebudayaan Kepemudaan dan Olahraga serta Pariwisata Kota Surabaya Menggunakan Metode CIPP
Abstract: One of the scholarship programs offered by the Surabaya City Government to students who live in Surabaya City and meet the necessary requirements is the Surabaya Resilient Youth Scholarship. The purpose of this study is to use the CIPP (context, input, process, product) evaluation method to assess the administrative management of the implementation of the Surabaya Resilient Youth Scholarship program. This research used qualitative methodology with data collection techniques of observation, interview, and documentation study. Based on the study findings, the management of the Surabaya Resilient Youth Scholarship program has been implemented in a manner that meets the four criteria of the CIPP evaluation technique (context, input, process, and product). The findings of this evaluation suggest that the program should be maintained with minor adjustments to the timeliness of the Surabaya Resilient Youth Scholarship funding. Keywords: Surabaya Resilient Youth Scholarship Program, Evaluation, CIPP
Hak Cipta (c) 2025 Devy Novyana, Meylia Elizabeth Ranu
Analisis Penerapan Mobile Marketing pada Era Society 5.0 melalui Kopra by Mandiri di KCU Plaza Mandiri Jakarta
Penelitian ini bertujuan untuk menganalisis penerapan mobile marketing pada era Society 5.0 melalui aplikasi Kopra by Mandiri di KCU Plaza Mandiri Jakarta. Dengan memanfaatkan kemajuan teknologi digital, Kopra menawarkan berbagai fitur untuk meningkatkan efisiensi layanan perbankan dan memudahkan nasabah dalam melakukan transaksi. Pendekatan kualitatif deskriptif digunakan dalam penelitian ini, melalui wawancara dan studi literatur. Analisis data menunjukkan bahwa transformasi digital secara signifikan meningkatkan kepuasan nasabah, dengan pengaruh yang bervariasi tergantung pada fitur yang digunakan dalam layanan Kopra by Mandiri. Hasil penelitian menunjukkan bahwa aplikasi Kopra dapat meningkatkan aksesibilitas layanan keuangan dan mendukung pelaku usaha, namun juga dihadapkan pada tantangan seperti kebutuhan untuk adaptasi teknologi dan kekhawatiran privasi data. Penelitian ini merekomendasikan pengembangan strategi pemasaran yang lebih personal dan kolaborasi dengan ekosistem digital untuk memperkuat posisi Bank Mandiri dalam industri perbankan yang kompetitif. Kata kunci: Pemasaran Seluler, Masyarakat Era 5.0, Kopra by Mandiri
Hak Cipta (c) 2024 Febi Aulia, Paidil Akbar Batubara, Ryan Aditya Alfasha, Hasyim Esty
Pengukuran Kuantitas dan Kualitas Penerapan Konsep Kampus Hijau
This research aims to measure the success of implementing the green campus concept through both quantitative and qualitative approaches. The quantitative approach analyzes measurable data on sustainable practices such as energy reduction, carbon emissions, and waste management. Meanwhile, the qualitative approach involves in-depth interactions with key stakeholders to understand perspectives and behavioral changes in the implementation process. The research uses a sample of 200 respondents from June to August 2024, with multiple linear regression analysis, questionnaire distribution, interviews, and literature studies. The data are then processed using SPSS and AMOS Analysis V. 25. The results of the research show that the quantitative analysis reveals the impact of sustainable practices, while the qualitative analysis explores perspectives and challenges faced. The combination of these two approaches provides a holistic view of the success of the green campus concept. These findings serve as a basis for better decision-making to promote sustainability efforts on campus and enhance overall sustainability, where measuring the success of the green campus concept through both qualitative and quantitative approaches has a significant positive impact. Keywords: Quantity, Quality, Green Campus
Hak Cipta (c) 2025 Nanang Kohar, Devy Sofyanti, Safril Hasibuan, Bambang Suntoro
Pengaruh Sumber Daya Manusia, Inovasi Teknologi Digital, dan Strategi Pemasaran Terhadap Pendapatan Usaha Mikro, Kecil, dan Menengah (UMKM) di Wilayah Medan Utara
This study aims to analyze the role of human resources, digital technology innovation, and marketing strategies in increasing the income of Micro, Small, and Medium Enterprises (MSMEs) in the North Medan region. A quantitative approach was employed, incorporating surveys and in-depth interviews with MSME actors. Primary data were collected using questionnaires developed based on key research variable indicators, and analyzed using multiple linear regression. The results reveal that all three variables have a significant influence on MSME income enhancement. From a managerial perspective, the findings emphasize the importance of strengthening human resource capacity through training, utilizing digital innovation in operational activities, and formulating data-driven marketing strategies to improve business competitiveness. This study contributes to the development of MSME business models based on digital technology and marketing strategies and serves as a reference for local governments and stakeholders in designing strategic policies to foster sustainable local economic growth. Keywords: MSMEs, human resources, digital innovation, marketing strategy, business income
Hak Cipta (c) 2025 Ahmad Rivai, Amin Hou, Mega Hernawati Harefa, Agus Susanto, Mhd Restu Razaq
Analisis Penerapan Penatausahaan Penerimaan Desa Melalui Sistem Keuangan Desa (SISKEUDES) Berbasis Cash Management System (CMS) Di Kabupaten Sragen
This study aims to examine the implementation of village revenue administration through the Village Financial System (SISKEUDES), which has been integrated with the Cash Management System (CMS) in Sragen Regency. The research employed a qualitative method. Data were collected through interviews, observations, and documentation. The informants in this study consisted of three individuals: the Head of the Division of Village Administration Development and Structuring, the SISKEUDES Section Head, and the SISKEUDES Administrator at the regency level. The results indicate that the implementation of SISKEUDES in Sragen Regency has been carried out in accordance with the standard operating procedures (SOP) for financial management. The use of SISKEUDES has enhanced the transparency and accountability of village financial management. Moreover, it has facilitated the work of village officials, particularly in the recording and reporting of village revenues. The integration of CMS into SISKEUDES allows financial transactions to be synchronized directly and in real time with GIBSBank Jateng, thereby improving administrative efficiency. The Sragen Regency Community and Village Empowerment Office also plays a significant role as a supervisor and mentor in the implementation process, providing guidance to village governments to ensure optimal SISKEUDES performance. Keywords:Information System, Village Financial Management, Cash Management System, Administration, Village Revenue
Hak Cipta (c) 2025 Amelia Indah Agustina, Irsyadul Ibad
Peran Kinerja Pegawai dan Kepemimpinan dalam Meningkatkan Kualitas Pelayanan Publik Studi pada Dinas Penanaman Modal dan PTSP Kota Solok
The following study aims to provide knowledge on employee performance and leadership style towards service quality at the Investment and PTSP Office of Solok City. The study category used is a quantitative approach with a total sampling technique, where the entire population consisting of 37 employees is used as a sample. Data were collected using a questionnaire. The technique for analyzing the data obtained is multiple linear regression analysis showing that employee performance and leadership style have an effect on service quality, t-test, and f-test. The results of this study note that: (1) employee performance has a significant impact on the independent variables at the Investment Model and PTSP Office of Solok City; (2) service quality has a significant impact on the independent variables at the Investment Model and PTSP Office of Solok City; and (3) leadership style and dependent variables have a significant and simultaneous impact on the independent variables at the Investment Model and PTSP Office of Solok City. In addition, the coefficient of determination test was 54.9%, then the remaining 45.1% was factored into other variables not included in this study, for example work experience, job rotation, and job satisfaction. Keywords: Employee Performance, Leadership Style, Service Quality
Hak Cipta (c) 2025 Afni Yeni, Nurhayati Nurhayati, Fitri Suriani
Implementasi Digital Marketing Untuk Produk BRI Mobile Banking (Brimo) Pada Bank BRI KCP Kemang Pratama
The use of mobile banking applications such as BRIMO by individuals aged 55 and above is often confronted with several challenges. Limitations in technology use are one of the main hurdles, where understanding application navigation, utilizing online transaction features, and digital security measures can be complex. This research aims to implement digital marketing through digital technology such as websites, social media platforms like Instagram, Twitter, YouTube, SEO, email marketing, etc., to facilitate customers in becoming familiar with, using, and understanding BRIMO features. Using a qualitative approach, through interviews and direct observation, as well as segmenting customers based on generations: generation millennials (18-34 years old), generation X (35-54 years old), Babyboomers (55 years old and above), generation Z (below 18 years old). Marketing mix analysis of the 7P by determining product, price, promotion, place, people, physical evidence, process. Findings indicate that customers aged 55 and above, who are less familiar with technology, face difficulties in using BRIMO. Therefore, a proposal is made to create video tutorials on how to use the application and its features on BRIMO, promoted through social media channels such as YouTube. Keywords: Customer, Digital Marketing, Marketing Mix, Mobile Banking
Hak Cipta (c) 2025 Indra Muis, Wiwit Septi Ratika Putri
Manajemen Implementasi Program Keluarga Berencana di Kecamatan Sungai Raya, Kabupaten Kubu Raya
Penelitian ini bertujuan untuk menganalisis implementasi pengelolaan Program Keluarga Berencana (KB) di Kecamatan Sungai Raya, Kabupaten Kubu Raya. Program KB merupakan salah satu upaya pemerintah dalam mengendalikan laju pertumbuhan penduduk dan meningkatkan kualitas hidup masyarakat melalui pengaturan kelahiran. Studi ini menggunakan pendekatan deskriptif kualitatif, dengan metode wawancara mendalam dan observasi langsung terhadap pelaksana program serta partisipan di lapangan. Hasil penelitian menunjukkan bahwa implementasi Program KB di Kecamatan Sungai Raya telah berjalan dengan baik, namun masih terdapat beberapa kendala, seperti kurangnya sosialisasi yang efektif dan keterbatasan sumber daya, termasuk tenaga medis dan fasilitas pendukung. Meskipun demikian, kesadaran masyarakat terhadap pentingnya program ini terus meningkat, yang terlihat dari partisipasi aktif dalam berbagai kegiatan terkait KB. Studi ini merekomendasikan peningkatan kapasitas tenaga pelaksana dan optimalisasi sumber daya untuk memastikan keberlanjutan program serta pencapaian target yang lebih baik di masa depan. Kata kunci: Implementasi, Kebijakan Publik, Keluarga Berencana.
Peningkatan Produktivitas pada Proses Pemilihan Bahan melalui Penerapan Lean Production
This qualitative research was conducted by mapping all activities in the PT.BMT warehouse that do not have added value (non-value added) to productivity and mapping activities that provide added value (added value) to productivity. How to map by implementing the Lean Manufacturing System method through Value Stream Mapping (VSM) analysis and Cause-Effect Diagrams. The implementation of the Lean Manufacturing System method is carried out in the select ingredients process for aluminum die-cast products in the warehouse area of PT.BMT Indonesia.The impact of implementing the Lean Manufacturing System method is that the productivity of the select ingredients process increases to 97% through the DHR printing time (areas A, B, C). On the other hand, there was also an increase in the productivity of select ingredients by 34.08% by increasing the number of printers and placing them closer to each material storage area for aluminum die-cast products. The application of lean layout by changing the storage method, which was originally a "U" flow method with a "horizontal" pattern, was changed to a "simple straight" flow method with a "vertical" pattern, was able to reduce processing time by 50% from 1.3 minutes to 0.7 minutes and save space by 29 % due to reduced from 180.1 m2 to 145.8 m2 Keywords : Productivity, Lean manufacturing system, VSM, Cause-Effect Diagram
Pengaruh Work From Home (WFH) Terhadap Kinerja Karyawan Perusahaan Di Kota Bandung
Sistem WFH sudah sangat terbukti dalam membantu pekerjaan para karyawan di saat pandemi Covid-19. Namun, meskipun pandemi telah usai, sistem WFH masih tetap diterapkan di banyak perusahaan di Indonesia bahkan di perusahaan luar negeri. Oleh karena itu penelitian ini bertujuan untuk mengetahui faktor yang mempengaruhi produktivitas karyawan, hubungan antara faktor WFH terhadap produktifitas karyawan, dan dampak yang dihasilkan oleh sistem WFH kepada produktifitas karyawan di masa setelah pandemi Covid-19. Penelitian ini merupakan penelitian kuantitatif dengan metode penyebaran kusioner. Populasi dalam penelitian ini merupakan karyawan perusahaan di Kota Bandung. Penelitian ini menggunakan metode analisis data dengan bantuan aplikasi software IBM SPSS Statistics dalam pengerjaannya . Dari hasil penelitian yang telah didapatkan, maka dapat ditarik kesimpulan bahwa WFH/Work From Home berpengaruh terhadap kinerja karyawan. Keleluasaan waktu kerja yang diberikan oleh WFH dapat meningkatkan fleksibilitas dan keseimbangan antara kehidupan pribadi dan profesional. Tanpa keharusan perjalanan ke kantor, karyawan dapat menghemat waktu dan energi, mengurangi stres, dan fokus pada tugas pekerjaan. Solusi teknologi yang mendukung komunikasi virtual menjadi penting untuk menjembatani kesenjangan ini. Peran manajemen juga menjadi kunci, dengan perlunya panduan yang jelas, dukungan, dan monitoring kinerja yang efektif. Sistem Work From Home (WFH) memiliki dampak yang kompleks terhadap kinerja karyawan seperti Interaksi sosial dan kolaborasi tim juga dapat terhambat, mempengaruhi inovasi dan efektivitas kerja bersama.
Hak Cipta (c) 2023 Fida Ayu Nurrizkia Putri, Fakhri Jubair Fadlhurrohman, Fauzan Mupti Pratama